What do our clients think?
Getting feedback - the good, the bad and the otherwise, can be a scary experience, however, it is something we believe is absolutely critical to the success of our business going forward. After seeing the insights from Thorne Group build, we decided it was also a critical project for our business.
In case you haven’t read about the aptly named company ‘What Lies Beneath’, it specialises in just that, deep-diving into every aspect of our client's experience. Run by the dynamic duo Ange and Tracey.
Ange did such an amazing job getting the insights for Thorne Group, we had complete faith in her to get to the nuts and bolts of what we do well, so we can keep doing it and work out a plan to tweak anything that didn’t go to plan. After a random selection of previous clients, Ange completed a series of extremely comprehensive interviews. We would sincerely like to thank our clients for taking the time with Ange. Their feedback has been invaluable.
Here are a few snippets of what our clients had to say (shared with permission).
Of course, there were some things we have to improve upon and we are excited to be in the process of working on this currently.
Left: Ange (What Lies Beneath) and Jon McAlpine